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Public vimeo link not embedding

Michael Middelkoop Sep 08, 2018 10:27AM CEST

Never had this problem before, but somehow a vimeo embed I'm trying to add doesn't show up on my website. Instead of showing the embed, it just shows the vimeo url. I only seem to be having the issue with that specific url, even though the vimeo link does appear to embed on other sites. Hope someone can help.

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Jon Sep 09, 2018 07:17PM CEST Semplicelabs Agent

Hey Michael!

Sorry to hear of this issue. Very strange this is happening, though I’m sure we can find a solution for this :)

So, just to confirm you are placing a Vimeo URL into an oEmbed module (not self-hosted video module) and it’s not rendering correctly? Also, can you confirm your theme is up-to-date under Appearance > Themes in Wordpress?

Jon

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Michael Middelkoop Sep 09, 2018 08:37PM CEST
Hi Jon,

I place the url in the 'oEmbed Link (Supported Sites)'
And the theme is up to date.
The weird thing is: any other vimro/youtube link I place in the same module does work.
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Jon Sep 10, 2018 05:31AM CEST Semplicelabs Agent

Hey Michael!

Very odd, this would usually point to some issue in Vimeo then. Have you ensured that the video is indeed public, and that it is not private or unlisted? If the video is not loading than it means that Vimeo is not allowing the video to be loaded. Have you checked the URL format as well? Sometimes the URL needs to be in a specific format to work.

Let me know, and we can diagnose further on the backend if the issue is related to Semplice, though again I suspect it’s something to do with Vimeo.

Best,
Jon

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